If you created an account with us, you can log into your account and on your dashboard go to "ACCOUNT". You will see a full history of your orders since the account has been active. You can find the shipping status and tracking number from there.If you do not have an account, please contact our Customer Support Team! One of our friendly and helpful agents will be more than happy to assist you.

Once payment is authorized, most orders will be processed by the next business day.

Send us an email at support@ueence.com.as soon as possible with your order number and the URL or name of the new design. We are unable to change orders that have already shipped.

A pre-order item is a product that has not yet been released. You may purchase a pre-order item, which we'll prepare for shipment as soon as it's in stock. Once we ship your order, we'll notify you via email with your tracking number.

Proceed to checkout and click on PayPal or Credit Card to purchase.

We accept major debit cards, credit cards and PayPal.

If you receive a damaged or defective item, please take a photo of the product and contact us right away. We will gladly replace it for you.

Please be sure to open all the boxes first. In some situations, we might have packed 2 cases in 1 box. If you've checked all the boxes and the cases are still missing, please contact us.

There may be several reasons to this. If you have encountered an error while purchasing, such as "Transaction declined, gateway rejected,” please try the following steps:

• Try using different web browser to place your order
  
• Make sure that the billing address is correct and any unit numbers are listed exactly how it was inputted in your banking records
  
• If you have moved within the last 5 years, it is possible it is not recognizing your new address
  
• Please verify with your bank or credit union if they support AVS
  
• If you are purchasing internationally, please verify with your bank or credit union if international purchases are permitted

We have found that these solutions solve a majority of our purchasing issues. If the issue is unable to be resolved, we recommend using the PayPal method of payment as it should not experience these issues.

If there are any multiple charges showing on your bank statement, it is most likely pending charges that should disappear within 3-5 business days. No money has actually been taken out from your account for these pending charges.However, if these multiple charges do not go away after 5 business days, please contact our Customer Support Team andwe will assist you further.

Good news! We do have a program for our ueence.com tax exempt customers!
In order to enroll in the Tax Exemption Program, please create an account with us and provide our Customer Support Team with the valid tax exemption document(s) along with the email address used to create the account.
Once we confirm the document(s) and account email address, we will make the necessary changes to your account, and any future orders placed under the account will be tax exempt.

As soon as the store has registered your cancelation or your return, the refund will normally be processedwithin 5 business days.